Privacy Policy

Information we gather

When you register, we record identifying details such as full name, residential address, date of birth, nationality, and contact channels including telephone and email.

Financial information linked to deposits and withdrawals — payment method, transaction reference, and currency — is logged to fulfil anti-money-laundering obligations tied to our Curaçao licence.

Technical traces including IP address, device fingerprint, browser configuration, and geolocation are captured automatically during your visits to detect fraud and to ensure smooth performance.

Purposes of processing

Personal data underpins core operations: account creation, transaction settlement, customer assistance, and fulfilment of regulatory duties imposed by the Curaçao Gaming Authority (OGL/2024/161/0191).

We rely on behavioural signals to detect collusion, bonus abuse, and suspicious financial flows. These checks safeguard both individual accounts and the wider community of players.

With your explicit consent, contact details may be used to send promotional newsletters, tournament invitations, and tailored offers. Consent can be revoked at any moment through your profile settings.

Sharing with third parties

Trusted vendors handling payment processing, identity verification, hosting infrastructure, and customer support may receive limited data strictly necessary to perform their function under binding confidentiality agreements.

Disclosures may also occur where compelled by regulators, law enforcement, or courts of competent jurisdiction, particularly in connection with audits, investigations, or anti-fraud cooperation.

Storage duration and security

Records are preserved for the period mandated by gambling regulations, typically a minimum of five years following account closure, after which they are anonymised or destroyed.

Encryption in transit (TLS 1.3) and at rest, role-based access control, and continuous monitoring underpin our information-security programme. Independent audits validate these controls annually.

Your entitlements

You may request a copy of the information held about you, ask for inaccuracies to be corrected, or seek erasure where retention is no longer justified by law or contract.

To exercise any of these prerogatives, contact our Data Protection Officer using the channels listed below. Requests are addressed within thirty calendar days following identity confirmation.